Features

ProHance Essentials

  • Activity Dashboards
  • Work Load Analytics
  • Automated Timesheets
  • Shift and Schedule Adherence
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ProHance Plus

  • Activity Dashboards
  • Work Load Analytics
  • Automated Timesheets
  • Shift and Schedule Adherence
  • Work Space Utilization
  • Productivity Analytics
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ProHance Pro

  • Activity Dashboards
  • Work Load Analytics
  • Automated Timesheets
  • Shift and Schedule Adherence
  • Work Space Utilization
  • Productivity Analytics
  • Lean Transformation Analytics
  • Project and Tasks/Work Flow Management
ProHance Dashboard Screenshot

Activity Dashboards

Work Activity dashboards provide organizations an overview of employee and team performance, time efficiency and productivity levels. The dashboards provide rich detailed insights into how employees engage across various activities and provide an accurate measurement of time utilization and efficiency. Managers can customize and personalize their views to determine team and individual user work pattern analysis. Analysis of activities on system and away from system can be done across multiple dimensions like business impact views, customer wise views, project wise views etc.

Work Load Analytics

This module helps identify the current capacity utilization trends. The analysis driven out of this module helps in better resource leveling and planning. Optimal team/ project staffing with healthy work style can positively impact productivity and organization bottom line. This analysis also helps in driving continuous improvement by setting utilization benchmarks.

Workload Analytics
Automated Timesheets

Automated Timesheets

ProHance automatically builds end user timesheets without the need for the end user to publish time manually. Timesheets capture granular activity records both on system and away from system. A user can use the timesheet module to drive personal productivity by reviewing their personal time related metrics. End user can have privileges to mark any activity as private and can also report his leaves from this module. Optionally timesheets can also have a built in approval workflow.

Shift and Schedule Adherence

This module helps organizations analyze the workforce compliance to the operational policies defined around login-logout adherence, shift compliance, break schedules, etc. Additionally, one can also get detailed insights into overtime (extended hours) which can help organizations drive employee work life balance.

Shift and Schedule Adherence
WorkSpace Optimization

Asset Optimization

In many organizations, teams work in shifts and use shared infrastructure (workstations). The challenge for IT and operations team is to keep track of the infrastructure utilized and report on the same. ProHance keeps track of the infrastructure utilized, the resources and the operating systems available on that infrastructure and publish relevant dashboards and reports. This module helps organizations to optimally utilize their infrastructure and also the workspace, which leads to reduction in overall IT spends and management.

Productivity Analytics

While the other modules mentioned above look at the input parameter i.e. time, productivity analysis helps in correlating the input v/s the output (quantity of work accomplished). This module can assist in time and motion studies which can drive productivity improvements. ProHance integrates with third party tools such as workflow management, helpdesk, service desk, CRM tools, and any other transaction repositories to import relevant data into ProHance for correlation with time. Targets can be set against volume of work output and can be tracked and trended in ProHance.

WorkSpace Optimization
Lean management

Lean Transformation Analytics

The aim of a LEAN initiative is to eliminate waste and improve delivery efficiencies and effectiveness; and cost and price competitiveness within organisations.

The LEAN Management analytics in ProHance provide insights to organization on their team work styles to highlight areas where time wastage may be happening. Using Lean reports in ProHance, organizations will be able to reduce time wastage that may be contributing to poor customer service, loss of business, higher than necessary business costs, and low employee productivity.

Workflow Management

In transaction based operations, one would like to keep track of jobs coming into the queue and their completion to satisfaction. Typically organizations use workflow management tools to keep track of job allocation, their progress, and quality norms as set by the contracts and guidelines. ProHance has a light weight, flexible workflow management module that allows one to load jobs, assign jobs, and track progress. The dashboards and reports in this module help in identifying any gaps in the process. Agents can pick a job assigned and clock the time on the job automatically. Accurate transaction times can be captured and help in identifying opportunities for process improvement and automation (including RPA)

Workflow Management
Projects and Tasks

Projects and Tasks

Like in the workflow management module, organizations can manage complex projects in real time with Projects and Tasks module. Organizations can now track and manage project milestones, delays and task/effort burn down, allowing managers to effectively baseline production targets and estimate more accurately. This module has the option to create project templates for quick provisioning and ease of project definition. One can set various project parameters/attributes like complexity levels, project categorization, timelines, resources, and specific tasks. Attributes on the project can be either standard (out-of-the-box) or custom defined as per the organization needs. Dashboards and reports allow one to track project trends including efforts/schedule deviations.

FAQS

How long does it take to deploy ProHance?

ProHance is extremely lightweight and can be deployed in less than 48 hours

Does it support Citrix/ any other VDI environment?

Yes, ProHance can support Citrix or any other VDI environment

How long will it take for my organization to start seeing any improvements?

It takes less than 6 months to start seeing visible improvements. ProHance has helped organizations achieve 15 – 30% improvement in overall productivity in less than 6 months

Does ProHance capture and store any confidential information?

No, ProHance does not capture any sensitive personal data or information of employees. It does not collect, process and store any confidential data and does not capture screen shots. ProHance only captures the window title of the application and no other data within it.